Charlotte NC Copier Sales and Service

Fixing a Paper Jam

It is an unfortunate reality, but if you have a printer or copier in your office then you will probably face a paper jam at some point. They are the devils that you will inevitably need to face at some point in your career. Luckily, they are easy to fix if you know what you are doing. Fixing a paper jam doesn’t have to be a pain, as long as you follow these simple steps.

The first thing to remember is that you need to stay calm, and level headed. Getting frustrated with your office machine can lead you to start being rough and causing problems. These machines have a lot of moving parts and you don’t want a minor paper jam to lead to more serious problems down the road.

Once you are calm and ready to solve your problem, follow these simple steps.

  1. Locate the source of the jam. This will usually be in the paper tray. If you are unable to find the source of the jam in the paper tray then you may need to open the copier.
  2. Gently remove the paper causing the jam. Make sure to not yank or pull aggressively on the paper. This can cause something to break inside the copier and only casue more problems.
  3. Remove any extra scraps. Double check for any small scraps that may be left behind. These could cause issues later.
  4. Run a cleaning program. This is not necessary but will help to remove tiny pieces of paper and dust from the brushes.

If you are still experiencing problems after this then you may have a bigger issue at hand. Give us a call at Copier Charlotte and we would be happy to troubleshoot whatever your problem may be.